Toll without gate generates protests and court revokes fines

Controversies and complaints about free flow on the Rio-Santos Highway

The implementation of free flow, a toll system without a barrier, on the Rio-Santos Highway (BR-101), in Rio de Janeiro, has generated many controversies and complaints from users. The new fare collection model was adopted with the aim of speeding up the flow of vehicles, but many drivers have reported problems and dissatisfaction with the system.

Points of criticism regarding free flow on the Rio-Santos Highway

One of the main points of criticism from users of the Rio-Santos Highway in relation to free flow is the lack of clarity in signage and guidance for drivers. Many drivers report that they were not properly informed about how the toll without a barrier works and ended up being surprised with additional charges.

Furthermore, some drivers complain about the difficulty in accessing the free flow payment system, either due to technical problems in the equipment installed on the lanes, or due to a lack of clear instructions on how to pay the fare.

Another point of criticism is the supposed lack of user privacy, since the free flow system uses license plate recognition technology to collect fares. Many drivers are uncomfortable with the idea of having their license plate monitored and recorded every time they pass through a toll booth.

Challenges and perspectives of free flow on São Paulo highways

Despite the controversies and complaints on the Rio-Santos Highway, free flow is about to be implemented on three highways in São Paulo: Imigrantes, Anchieta and Bandeirantes. The expectation is that the new toll system will bring benefits such as reduced congestion and greater agility in the flow of vehicles.

However, for free flow to be successful on São Paulo's highways, it will be essential that adjustments and improvements are made based on the experiences and feedback from users of the Rio-Santos Highway. It is essential to ensure clear and effective communication, in addition to offering adequate technical support to resolve any problems with the payment system.

The challenge will be to find a balance between free flow efficiency and user satisfaction, taking into account issues of security, privacy and transparency. With the support of the competent bodies and the active participation of society, it will be possible to implement a toll system without a gate that meets the needs of drivers and contributes to better mobility on São Paulo's highways.